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Client Success Manager

Position Closed

Application deadline:  July 19, 2023

We are looking for a skilled Client Success Manager with 3+ years of relevant experience to join our team. In this role, you will be directly impacting the products our U.S. client delivers to customers all over the U.S.

As a Client Success Manager for our U.S. client, you will develop strong relationships with clients as you oversee all core post-sale commercial functions of the operation, including account management, renewals, expansion, and referrals.

NOTE: You’ll be working for and reporting directly to our client in the U.S. The job offers a combination of on-site and remote work in our hybrid workplace, with some travel to events.

The ideal candidate is a creative problem-solver who excels in communication and empathy. You must be organized, take the time to understand the products/services deeply, and have a knack for managing client relationships. Experience in client-facing roles and a team-oriented mindset are a must.


  • Act as the main point of contact for our clients throughout the entire lifecycle of our service contract
  • Build proactive relationships with our customers and clients
  • Maintain customer data in CRM and internal databases
  • Engage in meaningful connections with customers through email, phone, and online presentations
  • Establish a proactive communication cadence for newly onboarded clients and those with upcoming contract renewals
  • Present status/usage reporting to clients and external stakeholders
  • Generate cross-sell opportunities by building great client relationships
  • The Client Success Manager will be the main point of contact with our clients from onboarding

Requirements & qualifications

  • 3-5 years  experience in client success management or external client support role
  • Associate or Bachelors degree or equivalent experience preferred
  • A self-starter mentality: proactive, assertive, able to operate autonomously in a startup environment
  • Experience working for a startup or a scaling culture with a high degree of autonomy
  • Proactive, customer-focused relationship builder with strong attention to detail
  • Resilient and goal-oriented, with a track record of exceeding expectations

To apply for this position, send your CV at [email protected]